Tanzania – a land of wonder and excitement
Raymond was outstanding. He met us at the airport and took care of all our needs from that point until he saw us onto the airplane in the Serengeti. Raymond was very knowledgeable regarding attributes and habits of the wildlife. He was also well versed in the culture, history and social aspects of Tanzania. Raymond was attentive to the specific needs and desires of our group of four people. Raymond had a kind and happy demeanor and was a joy to travel with.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”