I think it is really hard to see all of the things a guide does for you on safari until you stop and think and just reflect on that day’s events. I will say that Wilfred is a master of all things seen and unseen. It is obvious he is skilled at getting us from one place to another (he never did tell me how he knows which roads to take through the Serengeti -there are no road signs!), he can conjure a lion or two around any bend in the road or a python in a tree hiding under a nest, he can answer a thousand questions about animals, birds, people, culture, food, language and anything else you can think of (he also has a well-read animal book he isn’t afraid to share) and he advises on planned start times and activities like a pro. But it’s those little things, the more subtle things that really make a trip become a true experience. The way he helped my daughter into the jeep each morning, shutting the door to make sure she was secure; the firm but gentle reminder not to stray from the jeep to ensure we didn’t get eaten by lions; managing all of the lunches and breakfasts with just the right things we liked to eat; the bush lunch he orchestrated just to surprise us (it brought tears of joy to my eyes); the way he introduced us to people we might not have had a chance to meet; the phone calls to the properties ahead of our arrival so we would be greeted by one, two, or many smiling faces; his discreet way he would advise us on cultural behaviors – helping us to be comfortable and respectful of those around us; and the way he engaged with each of us individually and as a family – my children absolutely loved Wilfred. The guide makes the experience and when we think of Tanzania we will always think of Wilfred.
“We received a high standard of service, attention and care from our consultant from the very first conversation. The mark of exceptional service is anticipating the needs of customers and Casey is a master. Prompt, detail oriented and comprehensive, he handled every detail of our trip of a lifetime, modifying our plans on a few occasions as I changed my mind and flights were canceled. Taking the multiple aspects of planning in stride, he always engaged with me in a friendly, patient, courteous manner than made me feel like I had chosen wisely in selecting A2T. His recommendations proved he truly understood what type of experience we were looking for and they did not disappoint. I could not be happier with the service we received and our experience in country. I’ve told everyone who would listen. Thank you Casey. You will always be a part of this trip of a lifetime.”