Tanzania Captured Our Hearts

I think it is really hard to see all of the things a guide does for you on safari until you stop and think and just reflect on that day’s events. I will say that Wilfred is a master of all things seen and unseen. It is obvious he is skilled at getting us from one place to another (he never did tell me how he knows which roads to take through the Serengeti -there are no road signs!), he can conjure a lion or two around any bend in the road or a python in a tree hiding under a nest, he can answer a thousand questions about animals, birds, people, culture, food, language and anything else you can think of (he also has a well-read animal book he isn’t afraid to share) and he advises on planned start times and activities like a pro. But it’s those little things, the more subtle things that really make a trip become a true experience. The way he helped my daughter into the jeep each morning, shutting the door to make sure she was secure; the firm but gentle reminder not to stray from the jeep to ensure we didn’t get eaten by lions; managing all of the lunches and breakfasts with just the right things we liked to eat; the bush lunch he orchestrated just to surprise us (it brought tears of joy to my eyes); the way he introduced us to people we might not have had a chance to meet; the phone calls to the properties ahead of our arrival so we would be greeted by one, two, or many smiling faces; his discreet way he would advise us on cultural behaviors – helping us to be comfortable and respectful of those around us; and the way he engaged with each of us individually and as a family – my children absolutely loved Wilfred. The guide makes the experience and when we think of Tanzania we will always think of Wilfred.

Terence W. (Hong Kong)

January 19, 2015

“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.

Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.

Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”