Tanzania-a trip of a lifetime
David is a very experienced guide and his skill at locating and showing us excellent photo opportunities, wildlife encounters and amazing views was evident. David went out of his way to ensure we had a memorable trip and made some alterations to our itinerary that were above and beyond.
We had one major breakdown and my impression of the guide or company relates not to the event (which happens to anyone) but to the way it was handled. David made sure that our day went on roughly as planned and that we were able to see the migration as hoped.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”