Tanzania’s Animals and People
Raymond was great! He has a great personality and certainly knew his stuff. He was full of facts and stories about Tanzania, its animals, its people, history and much more. He joined us for dinner several times and we enjoyed his conversations. I can honestly say I think he’s the best driver I’ve ever met! How he got us through some of the muddy roads is a mystery to me. He even drove us through a road where a truck was already stuck in the mud, but he went through it in seconds. He was very safe. He also arranged a meetup with Maningo, our guide in 2013, to say hello in person. Due to delayed flights, my sister-in-law, daughter and I arrived at the airport hours after my brother’s arrival. Rather than take my brother to the hotel, Raymond stayed with him at the airport and got to know him quite well. When my sister-in-law’s luggage was lost, he followed up with the office daily and updated her regularly. He drove back to get her luggage while we were in the hotel in the Ngorongoro Crater. Raymond was particularly good at positioning our vehicle for the best photographs. He let us decide when we were ready to move on if we wanted to stay longer for viewing.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”