Terrific experience
We thought Willy was a fantastic guide. He was very accommodating and always made sure we were happy with the daily plan, rather than just telling us what we would be doing that day. He was extremely knowledgeable about the areas we visited and all the animals we saw – any animals we mentioned we would like to see he found for us. He even suggested a slight change to our itinerary in order to do the Crater in the morning instead of the afternoon, as on our original itinerary, so we would have a better chance to see rhinos. We also appreciated that he was very respectful of the animals and the parks. He would always stop to pick up any trash we came across and never crowded or harassed animals, as we saw some other vehicles do.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”