The best ambassador to Tanzania
Fulgence was the highlight of our trip to Tanzania. His temperament, insights and keen eye for wildlife made all the difference in the world. We really got a chance to learn about life in Tanzania through him and he was so generous in sharing his knowledge. Everywhere we went he seemed to have a friend, and they were all happy to see him too – – he’s well respected and trusted throughout the community. He also helped other guides when they were in a pinch. We were always in good hands with Fulgence.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”