David was a perfect match for us as regards our/his personality. We like to joke around, tell stories, ask a lot of questions, adapt to circumstances on the ground, etc. That describes David. He is very personable which I think is important when you spend 10 – 11 days in the car with the person. He is really “into” birds, which was a total surprise to us and enhanced our visit. Of course we’d like to see, photograph and learn about the Big 5, etc., but adding birds to the itinerary was a big plus, as well as helps fill in the “dead time”. We connected so well with David that we invited him to join us for dinner the last several days, which was a nice plus.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”