The best Safari experience because of a top notch company and guide
Noel was a thorough gentleman. Our bags did not arrive in Arusha due to the airline fault and Noel was just amazing. He was reassuring and went back the next morning to pick up the bags for us. Throughout our trip he was prompt, courteous, professional and friendly and not overbearing. Loved that he wore his uniform with such pride and class. He stood out amongst other guides. We were so fortunate to have him.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”