The best vacation ever, thanks to Access 2 Tanzanzia
Nasibu was incredible. As a safari guide he was incredibly knowledgable, he was obvioulsly respected by other guides we met on our trip. He was very experienced, he knew where he was going and how to get to animals better than anyone. He worked hard, we never came home early, he was willing to start every day as early as we wanted. He was funny and very kind. His driving skills are on another level, I have no idea how he was able to navigate the truck in such situations. Every morning the truck was cleaned for us so he was always working long after dropping us off. We always felt like he was doing his best to give us the greatest experience.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”