The most amazing experience
Fulgence was excellent from the beginning to end, Nothing was too much trouble from chasing our bags that didn’t arrive with us in Kilimanjaro to getting getting one our bags repaired because the zip had broken. His knowledge was just amazing about all the places we visited and the animals we saw. He just seemed to have a sixth sense as to where the animals would be. Still can’t believe just how much wildlife we saw in eight days.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”