The Perfect Guide!
Where do I start with Wilfred?! He was definitely the perfect guide for us. He easily connected with our strong personalities and we quickly developed a camaraderie with him. He took care of me when I didn’t feel well to check and see what I needed, as well as ensured I continued to feel OK as the days passed. We always felt safe with him and he was a great driver. He was amazing at spotting wildlife from far distances; I was constantly telling him I had no idea how he could see that far. He was very knowledgeable of all the wildlife; easily giving us bird names, informing us about the habitats of various species, even explaining mating practices of lions and giraffes. We were more than pleased with him as a guide and would highly recommend him to anyone.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”