The reason we had best trip ever
David: You are wonderful. I can’t tell you how much I appreciated your direction, smarts and peresonality. You are the reason we all agreed that this was the best trip we have ever taken. The fact that you took Brendan to the clubs in Arusha is a testimonial to your caring, personal touch. I was very sad to say goodbye at the airport. You are on the list of people who are our favorite all time frinds. We are sending the knife and looking for the suit! Love, M
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”