The safari exceeded our expectations (which were very high).
We couldn’t have been happier with our guide, David. He was very friendly and knowledgeable. You could tell he loves what he does, as he still gets excited about great game viewing. He took us out every moment we could, which is what we wanted. We were anticipating morning and evening game drives, but as stated earlier, most of the time we were out the entire days! His knowledge of the animals and environments was fabulous and he had a great sense of humor, which made us very comfortable with him. He took pride in his work and his vehicle, washing and cleaning it whenever possible. He had a great rapport with all of the other guides and drives with whom he shared information and they shared with him. You could tell they respected him for his work.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”