The trip could not have been any better
Fulgence was absolutely amazing. He was funny and so kind hearted. He seemed to really love the animals, not just showing us the animals. His easy confidence put us at ease, and we especially loved it when we stayed in places where he could eat meals with us. We were so comfortable with him and to be honest, we miss him! I can’t imagine having done the safari without him. Scores of 10 don’t seem high enough!
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”