Top-notch customer service and extraordinary guiding.
10 stars! Elly was sensational from the moment he picked us up at the airport to the moment he dropped us off. Every second, I felt that he was thinking about our well-being and enjoyment and always seeking to optimize the experience for us. His customer service was top notch. His extraordinary knowledge of all of the wildlife we saw (animals, birds) and the plants and trees – really made the trip that much more special. His keen eye and ability to spot creatures without even binoculars was unbelievable! We felt safe with Elly, we felt respected, we felt heard and understood.
“Casey did a marvelous job of setting up our accommodations and travels. I was pleasantly surprised by the high level of comfort and selection of food in all our stays. We were also well advised through the videos about the countries and things to expect. I am very happy and satisfied with the planning of the trip.”