Trip of a lifetime!!!
During the trip, our guide David was wonderful. He was very outgoing and friendly, yet still very professional. He adapted seamlessly to our family’s personality and though the days were long, they were certainly never without humor, excitement, or wonder. David was also very skilled at troubleshooting in the moment, which proved to be crucial to our trip’s success. We had 2 flat tires, a few late days, and a few other possible issues arise; David took them all in stride and expertly created solutions, with a smile on his face or a joking comment ready to diffuse any hint of tension or anxiety that we may have felt. Aside from these minor mishaps that were well-dealt with, our trip was unreal, and with David’s expert guidance/recommendations and driving skills, we managed to easily see all of the Big 5 (on a 5-6 day trip); truly amazing!
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”