Trip of a Lifetime
Wilfred is wonderful. For him it was a week. I suspect my children will remember him for their lifetimes.
His work ethic is unmatched compared to other guides from different trips we’ve taken. He worked tirelessly to make our experience enjoyable. He was constantly in contact with other guides to help find the animals on safari. And not only did he make an effort to find them, he also made sure to get us in just the right spot for the perfect picture. He was also patient, kind and conscientious regarding our children.
Wilfred’s English is fantastic. His knowledge about animals – from knowing specific facts to knowledge about behavior to recognizing and reproducing their sounds – is phenomenal. And I think he must have super-hero eyes. He was spotting animals, while driving the Land Rover, that I could barely see with the binoculars. And regarding super-hero powers – I have no other way to comprehend 1. how he could drive on those roads and 2. how he knew where we were going. Nothing was marked and we were out in the savannah with limited landmarks.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”