Nasibu was an excellent guide for us. Over the length of the trip we became very comfortable with each other and were an effective team in planning the day to day agenda. We had requested that we be paired with a guide that did not talk incessantly and while he answered our questions in a complete way, he didn’t feel a need to dominate the conversation. We had complete trust in his judgment. He is a very good animal spotter, and made sure we saw all the animal life we had hoped for. Nasibu demonstrated his integrity by helping out other guides and travelers who found themselves in difficult positions (vehicle stuck in the mud, flat tire, lost battery on the road, etc.) without compromising our time on the road. He’s obviously well respected by other guides. Finally, Nasibu is an outstanding driver given challenging road conditions.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”