Trip of a lifetime.
Fulgence did an amazing job ensuring that our safari was awesome. His knowledge of birds and his ability to spot them was truly amazing. Each day we were in Tanzania, there was at least one experience that made us sit back in awe of what we had just seen or experienced. I feel that Fulgence went above and beyond to make sure we had those experiences.
Fulgence is very personable and is a great ambassador not only for Access 2 Tanzania but for the country of Tanzania. If all of your guides are like him, your company will be around for a very long time.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”