We came for the animals and fell in love with the country
We are not the easiest people to spend ten days with in a car. Noel is a magician. He knew where to take us, when to take us there, how to keep us entertained, and when to give us time for a little quiet. He always made sure that we were on board with his agenda, and when we needed a quick change, he immediately agreed. I can’t say enough about what an incredibly special man he is—we laughed with him and enjoyed his company for a few nights at dinner. We learned about his family and his life in Tanzania. Although he told us with his words how much he loves his job and the people he meets, his actions spoke ten times louder. He is truly one of the best ambassadors for the country there could be.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”