We felt safe with him
Ray was a very happy and friendly guide. We felt very safe with him at all times and enjoyed his company and the discussions we had about Tanzania, its people and in particular his life and family. We learnt heaps. At the end of some very tiring days Ray still had the energy to play soccer and volleyball with our two hyperactive sons. We also apreciated Ray’s diplomatic guidance with respect to the day’s activities. Our time with Ray in Tanzania was very special and will never be forgotten.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”