We had the best guide, David
David was the best! The other guides called him a wizard, we called him magic! He made sure we saw every possible animal. He was funny and entertaining. He made sure that we got good light for our pictures. He knew all about the animals. He knew which way they were headed and brought us there so the animals came to us. He found a rock for us to have a picnic breakfast that was amazing. I am sure we had the best guide that there is. He also informed us about cultural things before we got to the villages.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”