Well planned and individualized itinerary, executed professionally and enthusiastically.
We could not be more satisfied with our guide, David. He met us at the airport and immediately made us feel comfortable and at-ease in Tanzania. Within a few days of meeting, we found that we have gained a lifelong friend. His wealth of experience and knowledge about the animals and nature of East Africa are outstanding. His manner and sense of humor put us at ease very quickly, while at the same time his professionalism made us confident that our safety, health and well-being were never at risk. Our conversations were lively and there was much laughter!
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”