Wilfred Rocks!
Wilfred was amazing. From the moment he greeted us at the airport with his sign and warm smile until we parted ways, he was a great guide. He made me feel so welcome and safe and showed me so many things that I never would have imagined. He was great about helping other members of our group if they needed help getting in and out of the jeep and was always looking out for our best interest. By the time I left, he was like family, and I am still in touch with him on What’s App.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”