Willy is the best
Willy was unbelievable. He could spot the animals like he has a sixth sense but also could predict their behavior, and knew how to drive so we’d get the best view. Knew which birds would always be in pairs. Knew when the rhino would change position so we would get a better look. He was unbelievably patient with me and my bad eyesight and made sure I saw every animal he saw. So patient with my constant questions and asking to stop or stay longer. Such a kind person who helped out other, newer drivers, gave a push to someone stuck in the mud, even made sure people with other guides could see the animals he saw when we were stopped for lunch. Gave our leftover lunch food to people who would appreciate it. Every guide seemed to know Willy and greeted him with a huge smile. He was unfailingly cheerful. He is an excellent driver and I always felt very safe with him.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”