You must go to Tanzania with Access2Tanzania!
Noel was an absolute gem! He was so sweet and accommodating and also knew everything! The few things he wasn’t sure of he would research and get back to us that same day or the next – even down to a little red tick that I was interested in! He drove us expertly all over, gave us info about what we were seeing no matter if it was an animal, a plant, a shop, a mode of transportation, a kind of food, etc. It was a joy to spend time with him and he was excellent with our kids.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”