Barb H. (USA)
“All of our experience with Access 2 Tanzania was top-notch. Everyone we dealt with was very responsive, congenial, thorough, helpful, and ensured our experience would be the very best possible. The guide selected for our safari, David, couldn’t have been a better fit for our family. He saw to it that every day and every experience was enjoyed.
The lodging was wonderful! Our choices proved to be right on target. The only exception was the last tent lodge whose food was just adequate. Also, the director was not as friendly as the other locations clearly were. However, the service staff was great.
I would give Access 2 Tanzania a rating of “10” on a rating scale of 1 to 10.”
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”