Benu P. (USA)
“We are so happy we ultimately chose Access 2 Tanzania as our tour operator. I loved that the guides were all staff members and knew each other. The initiatives to give back to the local community was a big plus for us in choosing A2T. I also liked that it’s a smaller company so I felt the experience we got was completely customized to what we wanted. Everything from the initial sales call to the trip was just so easy and seamless. I will highly recommend A2T to anyone looking to do a trip and hopefully one day will be able to come back ourselves. Africa is a truly special place that we will never forget.”
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”