Bob W. (USA)
“Excellent planning and preparation. So many things could have gone wrong. Thanks to Access 2 Tanzania’s tireless work in paying attention to detail everything worked very smoothly. From the time we met Maningo at the airport in Kilimanjaro till we took off in a 14 seater airplane from the Serengeti plains there was not one snafu. We were greeted at every camp site by someone who knew who we were. We were given lodging instructions and checked in with out a problem. The food was very good and even though we ate salad greens no one got sick. Our driver/guide, Maningo always had bottles of water for us on game drives. Maningo washed the land cruiser every night so we never had a dirty vehicle.”
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”