Carol B. (USA)
“Access 2 Tanzania is a small well run organization. The safari consultants are knowledgeable and are willing to make suggestions to plan the best safari based on individual preferences . Casey took the time to understand what I liked and disliked as well as our budget constraints. His suggestion to travel the last week of May was great. The guides were fantastic. Our guide was very knowledgeable and professional.. We definitely enjoyed his sense of humor. The excursions ( hike and bike ) were wonderful and a nice change of pace. Everything was beyond expectations. The vehicle and refreshments were top notch.”
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”