Cathleen F. (USA)
“My trip to Tanzania was the first time I went on a trip that I didn’t plan myself. It was daunting trying to decide on a trip operator solely by using the internet because I don’t personally know anyone who had been to TZ. Emails with Karen were answered promptly and our first phone call really put me at ease. The A2T website was easy to navigate and between that and my own internet research I rarely felt the need to reach out to ask questions. It was great to get an itinerary from Karen, who knew TZ so well. I liked that A2T had a small focus so I know that they had a deep understanding of the options. This was also the most expensive trip I had ever taken and I didn’t want to make any big mistakes that would diminish our experience. Lastly, this trip was particularly special because I was bringing my 2 adult children and I have no idea when we will be able to travel together again. It was important for me to plan a memorable and enjoyable trip.”
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”