Christine M. (USA)
“We truly enjoyed our trip to Tanzania with Access to Tanzania. From the beginning, Karen did an excellent job of listening to our needs and explaining everything we had questions about. She even called us after her usual work hours so it was more convenient for us to plan our trip. She created an itinerary for us based on her knowledge of Tanzania and what we wanted to do. Everything on our trip went smoothly. We couldn’t be more pleased with our choice in companies and would refer Access to Tanzania to anyone interested in visiting this wonderful place. There are many companies out there to choose from. We used the internet reviews to pick Access to Tanzania, and we are so very glad that we did. Their slogan is “No worries. We know Tanzania.” Their slogan is very true. They do know Tanzania, and they know what they are doing in terms of planning the best safari vacation that one could experience.”
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”