Cindy V. (USA)
“We were extremely pleased with Access 2 Tanzania and the service we received. Casey was very thorough in explaining everything before we went and was beyond helpful with helping us change our flights when we received notice of a flight change while we were on the first part of our trip in Egypt. This was such a relief to us! We loved our guide Fulgence! He was so knowledgable and friendly and really wanted us to have a fantastic safari experience.”
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”