Darren W. (USA)
“My wife and I had a great experience with A2T and it left us with a very high impression of their services.
Casey was super responsive and very straightforward. Casey answered all of our questions and left us feeling very comfortable before we traveled. Casey clearly laid out the pricing and options and gave us a good understanding of what a reasonable plan looks like.
All the information we needed before we actually traveled was provided and described.”
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”