Faria R. (United Kingdom)
“Casey assisted me with all my planning for the Safari. He arranged everything with meticulous detail. I started the Safari the very next day after my Kilimanjaro trek. Casey arranged and advised me on all the logistics from introducing me to my Safari guide, providing his contact details through to the kind of accommodation I wanted on the Safari.
Casey is extremely personable and very easy to talk to. He listens to you and understands your individual circumstances and he advised me with suggestions I may not have thought of or don’t know when traveling to a new country. For example, the time I spent with the different tribes in Tanzania and which tribal communities I would enjoy visiting and learning about. I would highly recommend him.
Casey also revised my itinerary numerous times to accommodate my dates and what I wanted to see.
The best part of my experience with A2T was that they especially arranged for me to experience the Great Migration of the Wildebeests.”
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”