James P. (USA)
“My overall experience with Access 2 Tanzania was excellent. Karen was great from the start until the end of the safari trip. She was prompt in responding to all emails and phone calls. She was able to answer every question we had and was very knowledgeable of all aspects of the trip. The itinerary of the safari was planned perfectly around everything that we wanted to see and do. In addition, I cannot say enough good things about our guide, Noel. Noel was also very knowledgeable of all of the wildlife and navigating the areas of the safari that we went on. He was also a pleasure to be around for the entire week and made us feel very comfortable with everything, including checking in with the lodges, the hot air balloon, and our flight out of the Serengeti. Noel made it a point to make us happy and satisfied with all aspects of the safari. I would absolutely recommend anyone taking a trip to Tanzania to use Access 2 Tanzania and to also specifically request Noel as their guide!”
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”