Janet T. (Canada)
“What an amazing family experience. From the moment Willy picked us up at the airport to the moment he dropped us off we felt right at home. It’s hard to put into words the experience because it was truly life changing. You’d expect that we would say seeing lions (and boy did Willy the lion whisperer know how to find lions!) was the highlight. Don’t get me wrong that was wild! But our connection with Willy and doing things like visiting an orphanage and going to his house for a typical African dinner were outstanding. To have a little glimmer of how people in another country and culture live is to forage a lasting connection. We cried when we had to part with Willy because he had become family to us”
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”