Jeanette C. (USA)
“A2T is a very well run company. I was impressed that you hired only full time guide and when all 12 guides are booked, you don’t go out to hire others short term. I also appreciated your info on vehicle maintenance and safety. Casey was personable, always had time for me and was patient with me changing the itinerary several times. He respected my budget and found extra lodging with helpful staff and yummy food.”
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”