Jeff and Chris M. (USA)
“Overall, an excellent organization. Their team is very knowledgeable and works hard to insure the client’s needs and expectations are met 100%. They are always available to help during the actual trip. It is also very important to us that they have started and run a children oriented charity called Project Zawadi. Having seen the operation in extreme western TZ shows how much work they have put into education and clean water, with many more improvements to come.”
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”