“A2T is a first-rate safari company who really listens to get a handle on what you want from a safari/trip to Tanzania and works hard to provide a final itinerary within your budget, even if it takes multiple drafts. We appreciate that they are relatively small, and focus just on Tanzania, so they know their product really well. An added plus for us is how ethically they manage their business — they employ their guides all year round and will not use guides from the outside — if a time period fills up and all guides are assigned, then it is full. It was important to us that A2T uses some of its resources to help the Tanzanian people through Project Zawadi. It is even more impressive to understand just how much of a priority this project is to the owners now that we have visited. We can’t imagine travelling with any other company.”
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”