Jodi G. (USA)
“Outstanding every step of the way, from initial phone call, trip planning together, communication, representative in Tanzania, and help during the trip. Very well organized and professional company and process. Excellent resources and help with every step along the way in preparing for the trip. Noel is an incredible asset to the company, a truly wonderful human being and safari guide. We are grateful we found and decided on A2T. Could not have imagined a better trip.”
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”