John L. (USA)
“Exceptional service all around. I liked both how responsive the company was in preparation for the trip, and the quality of the overall experience during the trip. I liked the accommodations and the parks, and how Karen worked with us ahead of time to meet our individual needs. I thought the price paid for the safaris set up by Access2Tanzania was a good value considering the price of entrance to the parks. I liked how the itinerary which Access2Tanzania set up was full because that is what we wanted, but still we had the ability to alter it for some relaxing downtime in front of amazing African vistas if we desired. I also like how Access2Tanzania gives back to the poor in Tanzania. I liked how the price was all inclusive, except for drinks and tips.”
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”