Julie C. (USA)
“Karen planned the perfect trip for us. Based on our conversations she was able to create a trip which not only net but exceeded our expectations. David, our guide, was funny, fun and quite knowledgable. Everyone that we came in contact with that was associated with Access was friendly, knowledgable and professional. We were unaware of what to expect given that we were traveling to a country that was mostly unknown to us but the planning and implementation done by Access on our behalf was 100% perfect for us. I have already recommended Access 2 Tanzania to friends.”
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”