Kristy S. (USA)
“We had an amazing trip to Tanzania as a family of 12. Thanks to Casey’s planning, attention to detail and hearing our requests our trip went off seamlessly from lodging/sleeping arrangements to personalized touches celebrating birthdays, etc. Access 2 Tanzania made our trip stress free and enjoyable every step of the way. Casey even went the extra mile to help us rebook a connecting flight as Kenya Airlines cancelled our connection from Nairobi on the way to TZ. We were stuck at the Nairobi airport, he was able to call and help get us rebooked on a different flight. Also our Access 2 Tanzania guides Noel and Joachim took care of everything we needed. They started out as guides and when we left they felt like family. Would 100% recommend Access 2 Tanzania especially with Casey as your consultant.”
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”