Laura C. (Canada)
“We were immediately impressed by our travel consultant Casey. He was able to not only answer questions pertaining to the services offered by Access but also best practices, expectations, and opinions. As we were not very knowledgeable on where to stay and what to visit at this time, Casey was extremely knowledgeable when it came time to helping us with decisions about when to book the Safari, where to stay and what our expectations could be.”
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”