Linda M. (USA)
“I traveled as part of the donor trip. This was my second trip with Access. Myself and my daughter were well informed in the planning stages in regards to packing, medical info, and the itinerary. The logistics in country worked quite smoothly. It was extra special to meet Brian Singer. His vision and passion for the people of Tanzania has an amazing mix of idealism and practicality.
I appreciated to mix of accommodations; lodges, tented camps, and a village home. A2T did an excellent job and I would recommend them to anyone traveling to Tanzania and/or Rwanda.”
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”