Linda M. (USA)
“From my very first phone call with Karen, I felt supported and guided. My ideas were listened to and helpful feedback/suggestions/modifications were given. It was a source of comfort to be able to put my trust in Access2Tanzania. From the beginning of the planning stages all the way to the last communications before leaving the USA, to Tanzanian component, to the post trip emails – I knew I was in good hands- that Access2Tanzania truly cared about us and our overall experience. The scheduled phone conferences were so very helpful. The information and links on the Access2Tanzania website were extremely helpful. A2T!!”
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”