Lisa R. (USA)
“Every detail was covered and questions and concerns were answered and addressed. This made for an amazing experience.
Casey was so helpful in the planning part, really made it easy for us. Once there, Fulgence took over and we were in excellent hands. We had such a fabulous, fun, informative and impactful trip. We could not have done it without the full A2T team. Wilfred was also great on last day in Arusha. You had us so well taken care of!!”
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”