Lynn R. (USA)
“Five star! Eleven out of ten! Simply a flawless, stress free and fabulous experience from beginning to end!! Our beginning was pre-COVID 2019 and we embarked on our safari in 2023 so our relationship lasted for 4 years. During that long uncertain time, not once did we feel like our safari experience was at risk. From the first time I spoke with Casey to plan our trip, it was smooth sailing. Karen was amazing at keeping us on track with the payments and the daunting visa process and I simply can’t put into words how incredible both Maningo was at intuitively giving us the best safari experiences I could have ever imagined!”
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”